Question 1

What areas does Firesprung IT cover?

Accepted Answer

We provide on-site IT support across Caldicot, Newport, Chepstow, Magor, Portskewett and surrounding areas in NP26, NP16, NP19 and NP20. Remote support is available nationwide.

Question 2

Do you offer a guarantee on your work?

Accepted Answer

Yes — we operate a No Fix, No Fee guarantee. If we can't resolve your issue, you don't pay a penny.

Question 3

How much does IT support cost?

Accepted Answer

On-site support is £55/hr and remote support is £35/hr. We also offer fixed-price services such as health checks, virus removal, OS reinstalls and hardware fitting, plus a full business setup package.

Question 4

Can you help with WiFi and network setup?

Accepted Answer

Absolutely. We specialise in home WiFi and network setup, broadband help, router configuration, and working from home setups to ensure a fast, reliable connection.

Question 5

Do you offer ongoing IT support?

Accepted Answer

Yes — our subscription plan, The Spark, provides continuous proactive care with regular health checks, priority support and system monitoring for a flat monthly fee.